Frequently Asked Questions
Everything you need to know about your new ride and our shopping experience.
How do I choose the right bike size for me?
We provide a comprehensive size chart on each product page based on your height and inseam. If you are between sizes, we generally recommend sizing down for a more agile ride or sizing up for increased stability.
Do PUBLIC bikes arrive fully assembled?
To ensure safe transit, our bikes arrive 85% assembled in a secure box. We include the necessary tools and instructions for final assembly, though we recommend a professional safety check at a local bike shop.
What is your return policy for bicycles?
We offer a 30-day return window for all bikes in new and unused condition. Please keep the original packaging to facilitate a smooth return process; a restocking fee may apply to used items.
Do you offer international shipping?
Currently, we ship within the continental United States and Canada. Shipping rates and delivery timelines vary by location and are calculated at checkout.
What kind of warranty comes with my purchase?
Every PUBLIC bike frame and fork is covered by a lifetime warranty against manufacturing defects. Components and accessories are covered by a one-year limited warranty.
Can I customize my bike with different accessories?
Absolutely. Our bikes are designed with standard braze-ons and mounts, making it easy to add racks, fenders, baskets, and bells to personalize your ride.